We are seeking an individual who will be responsible for managing Student Finance communications. This is a part-time position on a 11-months contract.

Key Responsibilities

Main Duties:

• Oversee the Student Finance mailbox, ensuring timely and accurate responses to inquiries  
• Address external calls related to student finance matters with professionalism and efficiency
• Assist with ad-hoc duties as assigned by the supervisor, contributing to the smooth operations of the Finance division

Working hours:

• 3 days per week (Monday to Friday)
• 08:30 – 18:00 (hours)

Job Requirements

• A diploma or higher qualification is preferred.
• Minimum of 3 years of relevant working experience, particularly in customer service or administrative roles.
• Strong customer service mindset, with a focus on delivering excellent support and assistance to internal and external stakeholders.
• Highly organised and detailed-oriented, with the ability to manage multiple tasks effectively.
• Strong communication skills, both written and verbal, to interact professionally with internal and external stakeholders.
• Pro-active and diligent in follow-ups to ensure all matters are resolved efficiently.
• Semi-retirees with experience in the education sector or a strong background in customer service are welcome to apply.