The Senior Manager (Resilience) will play a critical role as part of the Safety & Resilience team in Planning, Risk and Safety (PRS), serving as SIT's second-line governance function for Business Continuity and Crisis Management (BCCM). Reporting to the Deputy Director, Safety & Resilience, the role leads the development and governance of SIT's BCCM frameworks and standards, reviews and challenges divisional business continuity arrangements, and advises management on BCCM risks, gaps and priorities.

Key Responsibilities

Business Continuity and Crisis Management

• Lead the development, maintenance and continuous improvement of SIT's business continuity and crisis management frameworks, policies and plans in line with SS ISO 22301 or equivalent standards.
• Set the institutional standards and methodology for Business Impact Analysis and business continuity planning.
• Review and challenge divisional business continuity plans to assure quality, consistency and readiness; escalate gaps and risks to management.
• Develop and maintain the University's Crisis Management Plan, including incident classification and escalation protocols, and crisis management team structure and responsibilities.
• Serve as secretariat to the crisis management team during activations; coordinate crisis management meetings and maintain accurate records to support decision-making.
• Conduct post-incident reviews and track improvement actions to closure.
• Advise management on the University's BCCM risks, gaps and priorities.

BCCM Testing and Exercises

• Lead the end-to-end design, facilitation, evaluation and after-action review of institutional-level BCCM exercises.
• Establish the annual exercise calendar and testing programme for the University; review divisional exercise outcomes.
• Develop and deliver BCCM training for divisional BCM Coordinators, crisis management team members and key personnel.

BCCMC Secretariat and Governance Reporting

• Perform the secretariat function for the Business Continuity and Crisis Management Committee, including preparation of papers, reporting on the University's BCCM posture and tracking of follow-up actions.
• Brief the BCCMC Chairperson on meeting agenda and materials.
• Prepare governance reports on BCCM matters for relevant management and risk committees.

Any other duties as assigned

• Undertake other related projects and duties as assigned, including contributing to cross-functional Safety & Resilience initiatives and the progressive digitalisation of the BCCM programme.

Job Requirements

• Good University Degree
• Proven track record with at least 8 years' experience in business continuity, crisis management or organisational resilience, with a demonstrated track record of leading programmes and advising senior stakeholders.
• Demonstrated experience designing and facilitating BCCM exercises end-to-end, from scenario development through facilitation to after-action review.
• Strong understanding of SS ISO 22301 or equivalent business continuity standards.
• Experience in a governance, advisory or assurance function, ideally within a university or public sector entity, will be an advantage.
• Crisis management or crisis secretariat experience during actual incidents or crises will be an advantage.
• Self-driven and proactive, with high professional integrity and sound judgment under pressure.
• Strong analytical and communication skills, with the ability to distil BCCM findings and risks into clear papers and recommendations for senior management.
• A good team player, comfortable working both independently and in a fast-paced and dynamic university environment