Job Description

The Assistant Manager / Senior Assistant Manager, Admissions and Financial Aid (Operations), plays a key role in supporting the coordination and execution of admissions operations at the Singapore Institute of Technology (SIT).

He/she is responsible for managing day-to-day admissions operations and ensuring the smooth implementation of admissions exercises in accordance with SIT's policies, procedures and admissions requirements, including those of its Overseas University Partners (OUPs), where applicable.

This role is also expected to drive and support continuous process improvement, enhance operational efficiency and service quality, and leverage data and technology to strengthen admissions operations. He/she will also be required to support other divisional functions, including student recruitment, outreach, financial assistance and scholarships.

Key Responsibilities

Admissions Operations and Coordination

• Manage and coordinate the end-to-end operations of the various admissions exercises, including application processing, eligibility checks, shortlisting, assessment and interview arrangements, offer administration and appeals.
• Ensure admissions exercises are executed efficiently and within established timelines, in compliance with SIT's admissions policies, procedures and requirements.
• Work closely with both internal and external stakeholders, including academic clusters, Programme Leads, relevant SIT divisions and OUPs, to facilitate smooth admissions operations and support enrolment targets.
• Monitor operational progress, identify potential issues and implement timely follow-up actions to ensure the effective delivery of admissions activities.

Process Improvement and Systems Enhancement

• Review existing admissions workflows and recommend improvements to enhance operational efficiency, accuracy and the applicant experience.
• Support the implementation and enhancement of admissions systems, digital tools and automation initiatives to streamline processes and improve operational effectiveness.
• Work with relevant stakeholders to review operational requirements, conduct system testing and support the implementation of process or system changes.

Data Management, Reporting and Compliance

• Prepare, analyse and report admissions statistics and operational data to support management reporting, planning and decision-making, as well as requests from internal and external stakeholders.
• Ensure the accuracy, completeness and confidentiality of admissions records and data, in accordance with institutional policies and applicable data protection requirements.
• Support the review and implementation of admissions policies and procedures, and ensure that operational practices remain aligned with approved guidelines.

Divisional Support

• Support student recruitment and outreach activities, including SIT Open House, education fairs, institutional talks and other engagement events, where required.
• Contribute to cross-functional initiatives and provide operational support to other AFA functions, including financial assistance and scholarships.
• Undertake projects and assignments as required to support divisional and institutional priorities.

Requirements

• A recognised degree, or equivalent relevant skills and experience in lieu of a degree.
• At least 3 years of relevant working experience, preferably in higher education administration, admissions operations or a related operational environment.
• Experience in coordinating end-to-end operations, managing administrative processes or overseeing functional portfolios will be an advantage.
• Strong organisational, planning and coordination skills, with the ability to manage multiple priorities and deliver work accurately within tight timelines.
• Good interpersonal, written and verbal communication skills, with the ability to engage effectively with stakeholders at different levels.
• Strong analytical and problem-solving skills, with an eye for detail and a proactive approach to identifying and resolving operational issues.
• Proficient in Microsoft Office applications, particularly Excel, PowerPoint and Word. Experience with admissions systems, Salesforce Education Cloud or other customer relationship management (CRM) systems will be an advantage.
• Adaptable, resourceful and comfortable working in a dynamic, fast-paced environment, particularly during peak admissions periods.
• A team player with a strong sense of responsibility, service orientation and commitment to continuous improvement.