Job Description
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Manager/ Senior Manager, Registrar's Office
Posting Start Date:  27/10/2026
Schemes of Service:  Corporate
Division:  Registrar's Office
Employment Type:  Fixed Term

About SIT’s Registrar’s Office

SIT Registrar’s Office is responsible for a range of administrative services at the heart of a vibrant academic community, supporting students, faculty and alumni. It plays a strategic role in academic governance, curriculum management, policy implementation and contingency planning, in addition to its traditional role as custodian of students’ records. The Registrar’s Office is also the secretariat to the Board of Studies and its sub-committees, the Board of Examiners, and the Board of Discipline and Appeals.

 

The Opportunity

You will play an integral role in leading a team to ensure accurate timely and compliant execution of graduation processes, awards administration and Convocation-related activities. In addition to driving operational excellence, service quality and enhancing the learner experience through process redesign and digital transformation, the successful candidate would have the opportunity to work with internal and external stakeholders to organise and deliver a seamless and memorable Convocation experience for graduands and guests.

Additionally, you will safeguard institutional interests through effective risk management, business continuity planning and governance, and partner with stakeholders across the University to support strategic priorities and organisational readiness in an evolving higher education landscape.

 

In this role, you will:

  • Lead planning, coordination and execution of Convocation ceremonies, and ensure operational readiness through detailed project planning and stakeholder coordination.
  • Review operating models and implement innovative practices to improve service delivery.
  • Drive process redesign and workflow optimisation initiatives by leveraging automation, AI, and digital solutions.
  • Ensure accurate and timely completion of all graduation-related processes and administration of awards, in compliance with institutional policies.
  • Oversee procurement activities, vendor management and contract administration.
  • Review and manage learner requests and appeals that are related to graduation and awards.
  • Monitor and uphold service standards and operational excellence while optimising resources.
  • Develop, implement and review strategies to mitigate enterprise risks and ensure business continuity.
  • Oversee the Division's administrative matters, including budgeting and staff training.
  • Support university events and any other administrative matters/projects as assigned.

 

What you will need to succeed:

  • A recognised Degree in any discipline.
  • At least 5 years of relevant work experience preferably in an Institute of Higher Learning (IHL).
  • Prior experience in stakeholder management, event planning and procurement will be an added advantage.
  • Demonstrated experience in leading and managing teams.
  • Strong organisational skills with the ability to manage multiple tasks and deadlines.
  • Strong problem-solving and critical thinking skills.
  • Growth mindset and attention to detail.
  • Excellent communication skills, both written and verbal.
  • Ability to work collaboratively with internal and external stakeholders.
  • Proficiency in Microsoft Office (Excel, Powerpoint, Word).
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