Job Purpose

The Research Fellow / Research Engineer (with focus on Healthcare Design and Business) will support applied research and innovation in community and allied health by translating health-related workflow needs, user insights and business requirements into practical service-design outputs, implementation plans, value propositions and evidence reports. The role focuses on healthcare design, business scoping, project coordination and implementation support for healthcare projects.

This role is focused on Healthcare Design and Business. The candidate should have a deep understanding of health-related workflows and experience coordinating project implementation with clear outcomes delivered. The Research Fellow / Research Engineer will support academic staff and project leads, and contribute his/her assigned share to team-level KPI targets through practical design, business and implementation outputs.

Key Responsibilities

Applied Research & Development

• Perform clinical needs assessment, user research, service-journey mapping and workflow analysis for organisational innovation transition, focusing on but not limited to community and aged care settings, nursing homes, hospitals, home-based care and palliative care settings.
• Develop healthcare service-design concepts, business requirements and implementation roadmaps for organisational transition, focusing on but not limited to caregiver workload reduction, care-process redesign, adoption planning and care automation support.
• Support healthcare innovation projects by coordinating user feedback, pilot planning, implementation activities, data collection and outcome documentation for Proof of Concept (POC) and deployment in community-care or healthcare settings.

Industry Collaboration

• Support collaborations with industry and healthcare partners to understand workflow pain points, user needs, business requirements and implementation constraints, and contribute to practical solution development.
• Assist in project scoping by gathering workflow, design, business and implementation inputs, and by identifying relevant capabilities within the ecosystem (IHLs, research centres, industry partners).
• Participate in industry meetings, discussions, and project engagements.

Project Execution & Support

• Assist Professional Officers, faculty and project leads in planning, coordinating and executing assigned healthcare design, business and implementation workstreams, including timeline tracking, documentation and follow-up on deliverables linked to the committed KPI areas: service volume, innovation initiatives, value capture, manpower training and ecosystem establishment.
• Generate project reports, presentations, service maps, user-journey documentation, business-case inputs, implementation trackers and evidence documentation on the development, validation, deployment and value capture of healthcare solutions and applications.
• Contribute to grant proposals and project submissions where required.
• Track project progress and maintain proper documentation of milestones, deliverables, risks/issues, partner inputs, funding status and measurable outcomes for assigned projects.
• Support the IaaS Center for Community and Allied Health Innovation in achieving team-level KPI outcomes through assigned design, business, implementation documentation and project support tasks.
• Contribute to assigned analytics workstreams and projects, including data analytics projects and digital dashboard development for industry partners, hospitals, aged care homes, and non-profit organisations, encompassing proposal development, partner engagement, analytics scoping, and project documentation.
• Coordinate assigned workstreams within the team's innovation portfolio, supporting the delivery and deployment of new or improved products, processes, and services to healthcare and community organisations, while monitoring implementation, adoption, and analytics evidence to support value-capture documentation.
• Support training, demonstration, and workshop delivery for company employees and healthcare professionals, contributing to the team's capability-building and knowledge-transfer goals.
• Role-specific skill focus — Healthcare Design and Business: conduct user and workflow research; prepare service maps, implementation plans, business-case inputs and value-capture documentation; support evidence for KPI and project-outcome reporting, including outreach to companies and/or healthcare providers; and translate workflow and business insights into practical recommendations for Professional Officers, faculty, project leads and healthcare partners.

Job Requirements

• Bachelor's degree with 5+ years experience OR Master's degree with 2+ years experience in Health Sciences, Nursing, Healthcare Management, Design, Business, Service Design, Biomedical Engineering, Clinical Research or related disciplines with relevant experience in healthcare design, business scoping, project implementation or healthcare innovation related work.
• Strong knowledge and experience in clinical workflows, particularly in hospitals, nursing homes, home-based care, palliative care settings and other community care settings.
• Hands-on experience in clinical validation studies, including patient needs assessment and usability testing, is highly advantageous.
• Possess understanding of healthcare innovation concepts (e.g., service design, business model development, commercialisation, care automation, health economics and value capture).
• Strong analytical skills and attention to detail. Excellent written and verbal communication skills.
• Resourceful, meticulous and problem-solving attitude.
• Experience supporting or coordinating industry or applied research projects, preferably involving healthcare design, service redesign, business scoping, community care, aged care, allied health, digital health, clinical workflow optimisation or healthcare innovation solutions.
• Ability to document project outputs, implementation progress, stakeholder benefits and other measurable outcomes for assigned work.
• Experience supporting project proposals, funded projects or partner engagements will be advantageous.
• For this Healthcare Design and Business role, relevant experience in health-related workflow analysis, user research, service design, business scoping, implementation planning, stakeholder engagement, value proposition development, benefits tracking or equivalent design/business methods is required.
• All Research Fellow / Research Engineer must possess project-management skills and experience managing or coordinating projects/workstreams with good outcomes delivered, including scope, timeline, stakeholder coordination, risk/issue tracking and documentation.

Key Competencies

• Possess understanding of healthcare challenges faced by industries locally and globally, particularly in the community and aged care sectors.
• Strong interpersonal and communication skills to communicate effectively with industry partners and stakeholders.
• Ability to work collaboratively in a cross-functional and multidisciplinary environment.
• Proactive approach to continuous learning and development in the healthcare innovation field.
• Proficient in technical writing and presentation.
• Possess good analytical and critical thinking skills.
• Shows good initiative and takes ownership of work undertaken.
• Project management skills, including planning and execution of healthcare design, business and implementation projects.
• Project-management discipline to support assigned workstreams, monitor timelines and dependencies, escalate risks, and complete agreed tasks that contribute to team targets.
• Outcome orientation, with ability to document project outputs, stakeholder benefits, implementation progress and individual contribution within a team-based delivery model.
• Capability in healthcare design and business, including workflow analysis, user research, service mapping, business scoping, implementation planning, benefits tracking and preparation of concise reports.
• Ability to coordinate stakeholders, monitor timelines and risks/issues, and deliver assigned project outcomes with clear documentation.
• Ability to work as part of a coordinated delivery team, with clear documentation of assigned design, business, implementation and project outcomes toward the overall KPI commitments.