As part of the Strategic Partnership Division at SIT, this role supports SIT’s industry engagement efforts by driving the adoption of Customer Relationship Management (CRM)
software and managing key accounts. The key objectives are to (i) conduct CRM training and support change management efforts to drive adoption across SIT, gather user feedback, troubleshoot issues, and work closely with IT to resolve system challenges and improve the user experience and (ii) engage industry, institutes of higher learning, and government agencies, and conduct horizon scanning to identify emerging trends and growth areas that will strengthen SIT’s education and applied research missions.

Key Responsibilities:

CRM Strategy, Adoption & Data Governance

• Drive internal adoption strategy for industry CRM upgrades.
• Create user-friendly training materials, playbooks, and conduct onboarding workshops.
• Lead change management to mitigate user resistance and provide hands-on support.
• Act as primary liaison between business users and IT, translating business needs into technical requirements.
• Establish and monitor CRM data integrity standards, track usage metrics, and report on user adoption KPIs.

Industry Engagement and Relationship Management

• Engage with government agencies, institutes of higher learning, and companies to nurture and secure new strategic partnerships.
• Manage and deepen existing partnerships with clear delivery milestones.
• Negotiate, structure, and finalise terms for collaboration.
• Track, evaluate, and report partnership impact on SIT’s academic and research initiatives.
• Organise workshops, roundtables, and networking events.
• Conduct horizon scanning for industry trends and growth areas.
• Support business development for key projects.
• Collaborate with other divisions to develop new educational pathways and research areas.

Requirements:

• Bachelor’s degree in Business Administration, Marketing, Information Systems, Communications, or a related discipline.
• Minimum of 3 years of relevant work experience in strategic planning, business development, or a similar role.
• Experience with major enterprise CRMs (e.g., Salesforce, Microsoft Dynamics), preferably having led system implementations, migrations, or user adoption drives.
• Ability to work across various industry verticals.
• Proven project management and prioritisation skills.
• Strong interpersonal, analytical, and problem-solving skills.
• Excellent verbal and written communication skills.
• Collaborative approach with cross-functional teams.