The Senior Executive/Assistant Manager of the Office of SITizen Experience (OSE) is responsible for supporting the coordination, management and execution of key student and alumni development initiatives in SIT. The role supports daily operations of the Division, which includes project management, student relationship development and partnership management. The position contributes to the creation of a vibrant student life and university campus. The Senior Executive/Assistant Manager reports to the Deputy Director of the Office of SITizen Experience.

Key Responsibilities:

Operational Support:

• Carry out administrative functions, including records management, coordinating office activities, making travel arrangements, maintaining relevant subscriptions and accounts administration.
• Coordinate divisional reports and external submissions.
• Process and file the Division’s financial records.
• Manage Division inventories and low-value assets.
• Manage the OSE email account, ensuring prompt responses, and Division website.
• Record notes and minutes of meetings.
• Analyse operational data (e.g., response times, service requests) and propose improvements to enhance service efficiency and user experience.

Student Support Services:

• Administer Student Work Scheme and guide Student Associates by assigning their duties and ensuring their well-being.
• Oversee administration of Student Medical Insurance, liaising with brokers, students and relevant stakeholders on insurance matters, including generating monthly claim statistics and procurement.
• Administer various support schemes such as laptop support, welfare hampers, etc.

Project Management and Policy Development Support:

• Assist the SITizen Services function in managing projects from conception to completion, ensuring all deliverables are met on time.
• Support the development and implementation of policies and procedures that enhance operational efficiency and support the division’s strategic goals.
• Conduct regular reviews of Divisional policies, identifying areas for improvement and ensuring compliance with university standards.
• Collaborate with cross-functional teams to assist in developing and executing project plans, ensuring alignment with organizational objectives.
• Engage and coordinate with external stakeholders (e.g., vendors, partners, service providers) to support project delivery and ensure service quality and compliance.

Ad Hoc Responsibilities:

• Undertake ad hoc projects as assigned by the Deputy Director of OSE.

Job Requirements:

• Minimum Bachelor’s degree, in Business Administration, Business Management or equivalent in other relevant disciplines.
• Minimum 3 years of experience in administration and customer service.
• Resourceful and proactive team player with excellent communication, organisational and administrative skills, who is able to work well independently as well as part of a team.
• Adaptable, able to multitask and work independently within tight timelines.
• Demonstrates stakeholder management sensibilities in daily work.
• Demonstrates ability to take and follow up with Notes of Meetings.
• Experience working within a university, customer service or using statistical software, CRM a plus.
• Ability and willingness to work outside of office hours and on weekends during major student events.