SIT has embarked on the development and implementation of a new digital platform for learner management operation which is integrated with the customer relationship management to provide a seamless learning and student-life journey for our learners. The platform built on Salesforce Education Cloud, known as SIT-Connects, is progressively developed to integrate PET, and other CET learner management operations. This role is pivotal in optimising SIT Salesforce platform to its full potential and making significant impact by enhancing the digital capabilities of SIT. The ideal candidate will possess a strong technical background, exceptional problem-solving skills, and a proven track record in application development.

Key Responsibilities

You will be responsible for documenting user stories, processes, analyzing business requirements, designing solutions, and collaborating with project teams to ensure successful implementation of Salesforce Education, Sales and Marketing Cloud: 

• Maintain and support existing modules within SITConnects
• Analyse business requirements, document the user stories and design Salesforce solutions to meet business needs
• Collaborate with vendor teams to ensure successful implementation of Salesforce enhancement requests
• Provide expert guidance and support to the teams
• Conduct rigorous testing and troubleshooting to optimize the performance of Salesforce solutions. Ensure adherence to IT governance policies, security standards, and data protection regulations
• Utilize use stories tools, business process design, and requirements analysis skills to enhance SITConnects built on Salesforce solutions
• Understand and able to implement OmniScript, Apex and Salesforce flow
• Support budget and licensing forecast
• Mange and support other non-Salesforce systems (mainly in C#.NET) in meeting the service level agreements.

Job Requirements

• Degree in Computer Science, Computer Engineering, Electronics Engineering, Information Technology or a related discipline
• At least 8 to 10 years of working experience in business analysis, systems analysis and project management
• Strong techno-functional expertise, with the ability to understand business processes, technical solution designs and able to provide feasible solutions 
• Strong experience in vendor management 
• Knowledge and/or experience in Salesforce Education Cloud would be an added advantage
• Proactive, quality-conscious, self-starter with an analytical and methodological mind
• Result and customer oriented with multi-tasking capabilities
• Good verbal and written communication, presentation, stakeholder management, and negotiation skills
• Strong team player who is proactive, quality-conscious, and results-oriented