SITLEARN Professional Development is the lifelong learning division of SIT, an Autonomous University. We aim to be a key CET partner in Singapore with a social mission for lifelong learning. We offer competency-based stackable micro-credentials, stackable and standalone Continuing Education and Training (CET) courses for working adults to upgrade their skills and knowledge for the workplace.

We are seeking the job holder to lead a small team and take charge in innovating and optimising our operational processes through use of digital systems, tools and technologies. The job holder will contribute towards the transformation of SITLEARN processes, involving other divisional branches, to enhance efficiency, productivity and user experience while not comprising on governance.

The job holder will oversee our current Training Management System (TMS) and a new system that SIT has been working with the vendor since 2023. This new system will integrate customer relationship management (CRM) and student management system (SMS) and be linked to SkillsFuture Singapore's Training Partners’ Gateway for data synchronisation.  

The job holder will also oversee policies related to user role approvals, data governance operations and compliance to Personal Data Protection Act (PDPA) in our systems.

1.         Digital Transformation:

• Identify and evaluate opportunities for digital transformation within various processes that involve the Business Development branch, Marketing & Insights branch, Programme Management and Operations branch, Grant Services and Audit branches as well as with Finance division.
• Develop and implement digital strategies to drive process optimisation, automation, and innovation using digital systems and technologies.

2.         Training Management System (TMS):

• Manage the team involved in day-to-day operations of the existing TMS.
• Collaborate with Project Management Team to triage, manage and resolve issues arising from the TMS.
• Engage SSG and TMS vendor on issues pertaining to our TMS.

3.         New CRM/SMS system:

• To work with the vendor and Digital Transformation Office on the new CRM/SMS to incorporate micro-credentials, CET stackable and standalone CET courses. 
• Provide service support to CRM/SMS learners in their course registration and applications.

4.         Data Governance:

• Assist Group Head (Operations) to implement data protection measures, data governance, processes and policies under SITLEARN and work with Marketing & Insights branch and Digital Transformation Office on issues related to PDPA to strengthen division’s compliance to PDPA and mitigate data risks.   
• Oversee data patch policies and administration management to maintain data integrity and security in our existing TMS and new CRM/SMS system.

5.         User Role Management:

• Stipulate and streamline user roles and access controls in various systems.
• Manage and approve user access permissions and roles in our TMS system.
• Work with the team to ensure compliance with security and privacy regulations.

6.         Digital CET certificates:

• Implement digital certification process using OPENCERT platform to issue temper-proof CET certificates for all courses offered and run by SITLEARN.

7.         Team Supervision:

• Lead, mentor, and motivate a small team responsible for various work functions under the branch.
• Set performance goals, conduct regular performance reviews, and provide professional development opportunities.
• Foster a collaborative and innovative team culture.
• Work with other Group/Branch heads within SITLEARN and with other corporate divisions including CIT to achieve common goals and project objectives.

8.         Support any other administrative duties or projects as required and assigned by Group Head (Operations) or HOD/SITLEARN.

Requirements

• A degree in Computer Science, Infocomm Technology, Computer or other related Engineering is preferred,
• Experience in digital transformation, process optimisation/improvement, technology adoption, Training Management Systems and data management.
• Experience in collaborating with multiple stakeholders is a plus.
• Participated in IT projects as business user, providing requirements and analysis, working with IT vendors and testing of final product, and having strong analytical, conceptualisation and problem-solving skills on IT systems.
• Strong project management, leadership and communication skills.
• Understanding of data security and compliance regulations.
• Comfortable working in a fast-paced, busy, and somewhat stressful environment while working under pressure and meeting deadlines.

If you wish to be challenged to contribute towards our next bound of CET journey, lead our divisional digital transformation efforts, drive digital systems and technology projects involving automation and digitalisation to improve productivity for our division, and manage a small team, you are welcome to apply for the aforesaid post.